bd34 Privacy Policy

1 Information We Collect

bd34 collects personal data through several channels: directly from you during registration and account management, automatically through your interaction with the platform, and from third-party service providers where necessary for payment processing and fraud prevention. The categories of personal data we collect include the following:

Registration and Account Data:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, collected for mandatory age verification purposes (18+ enforcement).
• Current residential address, including district, division, and postcode within Bangladesh.
• Mobile phone number registered in your name, used for account security and OTP verification.
• Email address, used for account communications, promotional notifications (where opted in), and support correspondence.
• Username and hashed password credentials used to access your bd34 account.

Financial and Transaction Data:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your deposits and withdrawals.
• Bank account details provided for bank transfer transactions via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions.
• Transaction history including deposit amounts, withdrawal requests, dates, and statuses.
• Bonus activations, wagering activity, game sessions, and win/loss records held on your account.

Technical and Usage Data:

• IP address and approximate geographic location derived from your IP at the time of login.
• Device type, operating system version, browser type, and screen resolution.
• Pages visited on bd34, time spent on each page, click patterns, and navigation paths.
• Session duration and frequency of platform access.
• Referral source (how you arrived at bd34, e.g., search engine, direct URL entry, affiliate link).

Identity Verification (KYC) Data:

• Scanned or photographed copies of your National Identity Card (NID), passport, or driving licence.
• Proof of address documentation such as utility bills or bank statements.
• Selfie or live photograph where required as part of liveness verification procedures.

2 How We Use Your Data

bd34 processes personal data only for lawful, specified, and legitimate purposes. The primary purposes for which your personal data is used are described below, together with the legal basis on which each processing activity rests:

• Account creation and management: To register your player account, verify your identity, maintain your account profile, and enable you to log in securely to bd34.
• Payment processing: To process deposits from and withdrawals to your bKash, Nagad, Rocket, Upay, or bank account. Financial data is shared with payment processors only to the extent necessary to complete the transaction.
• Age verification and KYC compliance: To verify that all players are aged 18 or above and to fulfil Know Your Customer obligations as part of our anti-money-laundering procedures.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct as defined in the bd34 Terms & Conditions.
• Platform personalisation: To display game recommendations, promotional offers, and betting market suggestions relevant to your activity and preferences on the bd34 platform.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to action self-exclusion requests, deposit limit applications, and time-out activations promptly.
• Marketing communications: To send you promotional emails, SMS notifications, or in-platform messages about bd34 bonuses, tournaments, and seasonal offers — but only where you have explicitly opted in to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Legal and regulatory compliance: To retain records as required by applicable law, to respond to lawful requests from regulatory or law enforcement authorities, and to enforce the bd34 Terms & Conditions.

bd34 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects without human review. Where automated systems flag an account for fraud or responsible gaming concerns, a member of our compliance team reviews the case before any consequential action is taken.

3 Data Sharing & Third Parties

bd34 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Personal data is shared with external parties only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum financial data necessary to process your transactions. These providers operate under their own privacy policies and are responsible for data processed within their systems.
• Identity verification services: Where third-party KYC providers are used to verify identity documents, the relevant document images and personal details are shared securely for verification purposes only and are not retained by the verification provider beyond the period required to complete the check.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, and PG Soft may receive anonymous session and gameplay data necessary for game delivery and fairness certification. These providers do not receive your personally identifiable information.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics platforms to help bd34 understand platform performance and improve the user experience. No personally identifiable data is included in these analytics feeds.
• Legal and regulatory authorities: bd34 will disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required to do so by law or in response to a valid legal order. bd34 will notify the affected player of such disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of all or substantially all of bd34's assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and their rights in relation to their data will be preserved.

All third parties with whom bd34 shares personal data are bound by contractual data processing agreements that require them to handle your data lawfully, securely, and only for the specific purpose for which it was shared.

4 Cookies & Tracking Technologies

bd34 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and gather analytics data that helps us improve the experience for all players. A cookie is a small text file placed on your device by the bd34 web server when you visit the platform.

The cookies used by bd34 fall into the following categories:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your bd34 account, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as display settings, language, and previously viewed game categories to provide a more personalised experience on subsequent visits.
• Analytics cookies: Collect anonymised data about how players navigate the bd34 platform — pages visited, time on site, and error events. This data is used solely to improve platform performance and is never linked to your personal identity.
• Affiliate and referral tracking cookies: Where you arrive at bd34 via an affiliate partner link, a cookie is set to attribute your registration to the correct partner. This cookie contains only a partner identifier — no personal data.

Most web browsers allow you to control or disable cookies through the browser settings menu. Please note that disabling strictly necessary cookies will affect the functionality of the bd34 platform. bd34 does not use third-party advertising or retargeting cookies that track your activity across other websites.

5 Data Security Measures

bd34 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The key security controls in place include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and bd34 servers is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Password hashing: Player passwords are never stored in plain text. bd34 uses strong cryptographic hashing algorithms to store password credentials, meaning that even internal staff cannot retrieve your password.
• Two-factor authentication (2FA): bd34 offers optional two-factor authentication via SMS OTP for account login. Players are strongly encouraged to enable this feature to protect their accounts from unauthorised access.
• Access controls: Access to player personal data within bd34's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Fraud detection systems: Real-time monitoring systems analyse login patterns, transaction behaviour, and gameplay data to detect anomalies indicative of account compromise or fraudulent activity.
• Regular security reviews: bd34 conducts periodic internal security assessments and engages independent professionals to review platform security on a scheduled basis.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your bd34 account has been compromised, you should contact [email protected] immediately and change your password from a secure device without delay.

6 Data Retention Policy

bd34 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by bd34:

• Active account data: Retained for the full duration of your registered account with bd34, plus a period of five years following account closure, to comply with anti-money-laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of verification, in line with financial compliance requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction for audit and regulatory compliance purposes.
• Support correspondence: Retained for three years from the date of each interaction, used for quality assurance, dispute resolution, and training purposes.
• Marketing preference records: Retained for as long as your account is active. Where you withdraw marketing consent, your preference change is recorded and actioned within seven business days.
• Analytics data: Anonymised analytics data is retained indefinitely for platform improvement purposes. Because it contains no personally identifiable information, it falls outside the scope of personal data retention limits.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where a legal hold is in place due to an ongoing investigation, legal proceedings, or regulatory enquiry, the relevant data may be retained beyond the standard retention period until the matter is resolved.

7 Your Rights as a Player

As a bd34 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact bd34 at [email protected] with the subject line "Data Rights Request" and include sufficient information to allow us to verify your identity before actioning the request.

• Right of access: You may request a copy of the personal data held about you by bd34, including the categories of data, the purposes of processing, and the third parties with whom data has been shared.
• Right to rectification: If any personal data bd34 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you may request that bd34 delete your personal data. This right is subject to legal retention obligations — for example, bd34 cannot delete transaction records that are required to be retained under anti-money-laundering law.
• Right to restriction of processing: You may request that bd34 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful, or where you have objected to processing pending verification of legitimate grounds.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to withdraw marketing consent: You may withdraw your consent to receive marketing communications from bd34 at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email sent to you.

bd34 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, bd34 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.

8 Changes to This Policy

bd34 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this Policy, bd34 will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email or an in-platform notification.

Continued use of the bd34 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the bd34 platform and contact [email protected] to request account closure and data handling in accordance with your rights as described in Section 7 of this Policy.